Energising Communities during COVID-19

Green Doctors are community-based energy efficiency experts who help people save money, stay warm, and improve energy efficiency in the home. We typically visit people in their homes to provide bespoke advice, but are now offering phone consultations to ensure we can still provide help despite limitations caused by the Covid-19 pandemic.


How can Energising Communities help you?

Groundwork’s Green Doctors have been helping residents stay warm, stay well, save money on their household bills, and reduce carbon for over 15 years. Our aim is to support the people who most need our help, and our staff are as good with people as they are with technical knowhow.

These are some of the FREE services we offer when you sign up for a Green Doctor consultation through Energising Communities.

  • Identifying causes of heat loss in the home
  • Helping identify and tackle damp or mould problems
  • Offering useful tips for saving energy whilst ensuring your home stays safe and comfortable
  • Installing small efficiency measures, such as draft excluders
  • Supporting you to switch energy providers to save money
  • Supporting you to access other support, such as emergency heating, government subsidies or grants, advice on energy or water debt.

Sign up for your free consultation using the form below:

Sign up for a Green Doctor consultation.

Data Protection Statement

The data in this form will be used by Groundwork, Energy Saving Trust and OFGEM for statistical and reporting purposes. We will not share any personal information with a third party unless the law requires us to do so.

How it works

Enquire about your FREE phone consultation today

Our Green Doctors can now assist you online and on the phone during the Covid-19 pandemic.

You can receive a free home energy consultation over the phone to help you maintain a healthy and comfortable home and save money.

Green Doctors can offer expert advice on energy bills and tariffs and help you to access all the financial support you are entitled to at this difficult time.


Who we can support through Energising Communties?

Generally speaking, we can support people who fulfil one or more of the following criteria:

Low income | Living with debt | Physical or mental health issues | Dementia | Disabled | In emergency accommodation | Poor housing conditions | In receipt of benefits

Where we work

Our Energising Communities teams can currently support people if they live in:

Blackpool, Barnsley, Burnley, Kirklees, Newcastle-under-Lyme, Rochdale, Staffordshire Moorlands, Stoke-on-Trent, Sunderland

Note: In addition to Energising Communities, Groundwork’s Green Doctors are supporting people across the UK through other schemes. If you are in an area not listed above, please visit the Green Doctor section of the main Groundwork website to see if other Green Doctor projects can help instead.

Other Green Doctor Support

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“It’s hard financially when it’s the winter months. Having small children as well, it’s important to keep warm. The Green Doctors came and showed me how to save energy, apply for grants and put reflective panels behind the radiators, which helped a lot.”

Clare, resident supported by a Green Doctor visit


Frequently asked questions

What support can the Green Doctor offer on the phone?

The Green Doctor will be able to offer you advice on how to save energy around your home. Much like with a home visit, the Green Doctor will offer advice on a room by room basis and will identify where you might be able to save money and energy.

How long will the call last?

The call will last between 45 – 60 minutes, depending on your particular energy needs.

What is the difference between a home visit and a telephone consultation?

The Green Doctor won’t be able to install small measures in your home, however we will note down what you would like to receive and will do our best to provide these to you at a later date.

How should I prepare for the telephone consultation?

To help us give you the best advice, please have your energy bills to hand. During the consultation, we will also ask you some questions about the age of your boiler and if any repairs in the home are required. Don’t worry if you don’t have all the information to hand, as you can always share this information with us at a later date where possible.

Can a Green Doctor still help me switch energy tariff?

The Green Doctor will be able to give you advice on your bills and what tariff might be best for you. Please have your utility bills to hand when you receive your call so that the Green Doctor can ask questions about what you are being charged.

Can I still get advice on my gas, electricity or water arrears?

Yes, the Green Doctor will be able to advise you on support available for any energy or water debt that you may have. Where possible, the Green Doctor will be able to fill out a form and, with your consent, apply directly on your behalf for a grant.

Will I be charged for this service?

No, both the home visits and telephone consultations are absolutely free to the resident. Groundwork is a charity that receives funding from grant-making bodies, local authorities and housing associations to support this service, so it won’t cost you a penny.

If I do have a home visit at a later date, who will be coming to my house?

Our friendly team of Green Doctors are trained energy advisors who provide advice on energy saving, energy bills, and heating systems. There will be one or two Green Doctors who carry out the visit and they will ring you beforehand to let you know they are on their way, and to check if the time is still convenient. All Green Doctors carry an ID badge which they will happily show you on arrival.

I have arranged a telephone consultation but it isn’t a convenient time any more. Can I change it?

Yes. Contact details should have been provided when the booking was made. Please contact us via those details and we can reschedule.

I think the Green Doctor service would be useful to my friend / relative. How can I refer them?

You can refer someone by passing us their contact details (please let them know we will ring!) or they can contact us. Please bear in mind our eligibility criteria when you refer people.

“They were brilliant, they were just so brilliant! And I just wanted to say thank you because I suffer from depression – not because of this, but it doesn’t help. The last three years have been hell for me and I just didn’t know what I was going to do, I was so frightened.”

Green Doctor resident

The Green Doctor scheme has provided me with enormous, enormous amounts of help, I just think that words can’t express how they helped me yesterday and they were just so very, very kind and so efficient, two lovely young people. I rang up today because I thought they deserved recognition of being so fabulous.”

The Green Doctor was a great help. I live on my own and need to save a bit of money and I now I feel a lot  better about my energy bills. He helped me to go on U-Switch to change supplier, which saved me a lot of money. He also showed me how to use my combi-boiler more efficiently, which I didn’t know anything about. He did me a big favour, I found it really useful.”

“When it’s cold, it’s very hard. The children say ‘It’s cold mama’. The electricity and gas is very expensive but I can’t do anything about that. It costs a lot of money to stop the children getting sick. [The Green Doctors] told me what to do and it’s made a big difference. We’re ready now, we’re ready for winter!”